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SHIPPING & RETURNS

SHIPPING POLICY

We ship all our products internationally to most countries. If a country is not available to ship to, there will be no option to select that country at checkout. 
Provided the items in an order are not on pre-order, a 1-7 day order processing time is required on all orders before shipment. Although most orders will be shipped within 24 hours. 

As our warehouse is in China, shipping the package back as a result of failed collection from the courier by the customer may incur additional fees and taxes or will be destroyed if these fees are not paid. Hence, all such orders will not be ineligible for a refund / exchange. Please check with your local customs of any applicable customs duties or taxes before placing an order.

Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.

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RETURN & EXCHANGE POLICY

Items can be returned within 14 days after the shipping company has confirmed delivery. All returns shipping charges lie at the customers expense. If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item. Original shipping charges are non-refundable. There are no restocking charges for returns. 

Items that we do not accept returns on:

  1. Items that appear to be worn​

  2. Items that have been damaged or stained

  3. Lingerie or swimwear

  4. Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price or is purchased on sale with a coupon code discounting more than 15% off.

  5. Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code. 

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing. 

When returning items we suggest using a tracked service to provide safe delivery. It is the responsibility of the customer to make sure we receive your returned items safely. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update of approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

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